Answers before you start
Plans, hardware, payments and day-to-day work. For help with a specific screen, you can also use the help center.
Price and choosing a plan
How much does KupaLi cost?
Register at ₪79 or Smart POS at ₪119 per branch per month + VAT, with 14 days free.
What does each plan include?
Register: POS, receipts and unlimited products, basic stock and customer cards. It also has offline mode, so you keep selling without internet. Smart POS: everything in Register, plus a loyalty club, promotions, purchasing, advanced stock, staff tools and AI reports. It also has offline mode, so you keep selling without internet. The smart assistant and email support are included in every plan.
What does the Smart POS loyalty club include?
Loyalty club, points, coupons and campaigns are included in Smart POS.
Is there a commitment or setup fee?
The subscription is monthly, with no setup fee and no commitment period. You can cancel anytime; cancellation takes effect at the end of the current billing cycle. The full terms, including data export after you leave, are in the terms of use.
Can I add a branch or switch plans?
Yes. Write to us at support@kupali.co.il, and we'll update your plan or number of branches. All your data stays.
Payments, documents and working offline
How do card payments work?
Swipe the card on your business's external terminal and mark the payment as card at the register. KupaLi records the sale and the stock; the money goes through your card processor. The software subscription doesn't include card processor fees.
Which payment methods can I record?
Cash, check and card paid on your own terminal, including split payments. On Smart POS you can also use gift cards, store credit and layaway with balance tracking.
Does the system issue tax invoices or allocation numbers?
Every sale issues a receipt. Tax invoices and allocation numbers are still issued in your business's invoicing software.
Is there a uniform-format (מבנה אחיד) export?
Yes. KupaLi is listed in the Tax Authority's software registry. Choose a date range and download a ZIP file with INI.TXT and BKMVDATA.TXT to give your accountant. On every plan.
What happens when the internet goes down?
Internet down? Keep selling in cash and check, and everything syncs when the connection is back. On every plan.
Hardware, setup and login
Do I need to buy a new computer?
No. KupaLi works in a browser, on the computer, tablet or phone you already have. Epson and Star receipt printers, a cash drawer and any barcode scanner that works as a keyboard connect to it. The full list is on the Supported hardware page.
Is Mobile POS a separate plan?
Mobile POS is a device type with a sales screen and printer, running the software plan you chose. Model details, hardware availability and price are arranged with us.
How do I get started?
Open an account with your business name, email and password. Confirm your email, add your mobile number and business ID, and issue your first receipt. 14 days free, no credit card.
Open an account
How do I move my products and get started?
Upload an Excel (CSV) file with your products, or start from a ready-made catalog for your industry and update prices. You can start selling the same day. Open an account.
What name do I enter to log in to my business?
The business ID set during setup (for example: dana-grocery), or the full link to your business. The ID can be in Hebrew or English. If you don't have the link, write to support@kupali.co.il. Go to login.
Back office and support
Is Smart POS right for a single store too?
Yes. A single store that needs sizes and colors, purchasing, shifts, appointments or AI reports can use Smart POS. Managing several branches is included, and billing is per branch.
How do I set up an online store?
Online store included in Smart POS. Customers pay at pickup or by a payment link you send. On every plan: the smart assistant answers in the system around the clock, and our support team is available by email.
What does support include?
The smart assistant in the system around the clock, and a human support team by email at support@kupali.co.il. Both channels are included in the POS plans. A question before you join? Message us on WhatsApp or in the chat on the site.
Can I export my data?
You can export data and reports from the system, depending on the report type and user permissions. The rights to your business data stay yours. Details on retention, backup and ending the service are in the terms of use and the privacy policy.
Does the POS work in Russian or Arabic too?
Yes. Every employee chooses a screen language: Hebrew, Russian, Arabic or English. The customer receipt is always in Hebrew.